If you’ve run out of credit, you’ve topped up but your supply isn’t coming back on, check the balance on your meter – you might not have added enough credit to get your supply going.
If you’ve lost your Pay As You Go key or card, call 0800 953 0164 during our opening hours so that we can arrange a new one for you. There could be an £8.25 charge for this to cover the cost of sending it out to you.
If you have an emergency meter issue, you can contact us at the following times:
8am to 8pm Monday to Friday
9am to 5pm on weekends and bank holidays
For electric meter issues, we’ll send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays and bank holidays.
For gas meter issues we’ll send an engineer out to you within four hours.
If you contact us outside of opening hours, we’ll handle your query at the start of the next day.
If you contact us outside of these hours, we’ll handle your query at the start of the next day.
If your problem isn’t anything to do with your meter, you’ll need to call your network operator. You can find out who your network operator is from the Ofgem website here.