We work hard to provide an excellent service, so we hope you never have a reason to complain. However, occasionally things go wrong. If you have a problem, tell us as soon as you can and we’ll do our best to put things right quickly.
We take all complaints very seriously. We’ll work hard to resolve the problem, and we’ll use your feedback to improve the way we deliver our services in the future. We’ll also keep you informed throughout the process so you know what’s happening every step of the way.
If your complaint is about a problem with your gas or electricity supply, we’ll pass it on to your network operator as it’s their responsibility.
Please find out more on our Complaints Handling Leaflet.