Our service to you

 

Southend Energy – fairer energy for you

We offer competitively priced gas and electricity with excellent, no-nonsense, customer service and all of our electricity is 100% green* as standard – at no extra cost.

We are not-for-profit and were started by Southend-on-Sea Borough Council to supply energy as cheaply as possible to the people of Southend and Essex.

Profit is not the driving force behind Southend Energy, reducing fuel poverty and helping vulnerable people is. Our aim is to help reduce energy bills across Southend and Essex for all our customers and use the surplus we generate to help the most vulnerable in our community.

All of our customers get great prices and service. We pay attention to our customers’ needs and we are confident we can help them save money on their energy bills.

If our approach to the energy industry sounds appealing to you, join us by switching to Southend Energy today.

*100% of the electricity we provide is sourced from UK-based solar and wind generators

Why should you join us?

  • All of our customers get fair prices, as low as we can offer them.
  • All of our electricity tariffs are 100% green as standard at no extra cost
  • We offer extra support and free energy advice for customers
  • We value our customers so there are no hidden or unexpected costs with Southend Energy.

What we offer is:

  • UK call centres
  • Simple and honest energy
  • Free energy saving advice.

Our service standards cover both the standards we will deliver as a business, alongside the Guaranteed Standards of Performance that are required by the Government and the industry regulator, Ofgem. These standards underpin our service and provide the framework for all business activities, providing you with a positive customer experience, value for money and a fair and clear billing process.

The Standards of Performance ensure you receive the service levels that define how all energy suppliers deliver energy to their customers; a level of service that is reasonable to expect companies to provide to their customers.

You can also get independent advice about your rights as an energy customer provided by Citizens’ Advice.

If you have a problem or query, we aim to resolve this as quickly as possible. There are a number of ways you can get in touch with us:

Telephone: 0800 953 0164

Email: customerservice@southendenergy.co.uk

On our Get in touch page

Southend energy - Our mission

The first local authority-owned energy company in Essex, we're proud to serve the people of Southend and Essex.

local energy

Local energy

We want everyone in Southend and Essex to get their energy as cheaply as possible. Our prices are always as low as we can possibly make them and we'll always actively encourage you to choose our cheapest tariff so you don't pay more than you need to for your energy.

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Helping people

Southend Energy is not-for-profit. It means every penny of surplus we make is invested in helping the most vulnerable people in our local community, not lining shareholder's pockets. We want to eradicate fuel poverty so no one has to choose between heating and eating.

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Here for you

With a range of online support as well as our friendly and expert customer service centre, whatever you need we can help. From making your home more energy efficient to getting help paying your bills or accessing benefits let us know and we’ll do our best to help you.

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