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Southend Energy and OVO

Who is Southend Energy?


Southend Energy is the brand name of a partnership between Southend-on-Sea Borough Council and OVO Energy (OVO). Together we will offer competitive dual fuel energy tariffs in the local market place. We aim to offer a no-nonsense, competitively priced, customer focused energy service to residents in Southend-on-Sea Borough Council properties. Southend Energy is owned by Southend-on-Sea Borough Council and managed and administrated with the help of our partner energy supplier, OVO.

 

What’s your relationship to OVO? 


Southend Energy is run by Southend-on-Sea Borough Council and will be managed and administered by Southend-on-Sea Borough Council with the help of partner energy supplier, OVO. OVO provide all energy services from billing to buying the energy to customer services. Southend-on-Sea Borough Council controls the tariff and the marketing of the Southend Energy tariffs. 

 

What’s your experience in providing energy? 


Our energy partner, OVO has over 6 years’ experience of providing energy in the UK and over half a million customers. OVO have won numerous awards for their customer service and recently has been awarded uSwitch Supplier of the Year in 2014 and 2015. 

 

Have you ever done this before? 


Southend Energy is pioneering a new way to supply local residents. We want to bring more competition to the market and give residents more choice. OVO has partnered with Southend-on-Sea Borough Council to provide energy to their customers and bring the necessary operational experience to allow Southend Energy to offer one of the cheapest tariffs in the market. 

 

What is the benefit to my community?

 

Residents get access to one of the cheapest tariffs on the market. The money saved from the tariff can be re-invested in the local community.

 

How do I know you won’t raise your prices a lot next year? 

 

Our aim is to always offer a competitive tariff at the lowest possible price. We watch energy prices closely to make sure any savings can be passed on to you. We exist for this very purpose. We work on a cost reflective basis, so this means prices may sometimes need to go up, but whenever we can reduce prices we will. Southend Energy has been created to bring more local control to energy bills. We guarantee to keep costs as low as possible.

 

Can anyone sign up?

As Southend Energy is funded by Southend-on-Sea Borough Council it is only available to their residents. We hope to expand this later on.

 

What is the Warm Home Discount and do you offer it?

The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are struggling to pay. Through the council's partnership with OVO, Southend residents have access to OVO's Warm Home Discount scheme.

The 2015/16 Warm Home Discount scheme is now closed. If you think you’ll need the discount for the coming winter, you can pre-register now by filling in the form on OVO's website, which can be found here. When the new scheme opens for applications later in the year, we’ll let you know straight away so you can apply early.

 

Is Southend Energy a Collective Switching scheme? 

Southend Energy is not a collective switching scheme. Southend Energy is a partnership between Southend-on-Sea Borough Council and a single energy supplier, OVO. It was designed and launched to ensure residents in Southend-on-Sea Borough Council get access to the cheapest tariffs possible. Through Southend Energy the council has effectively taken on the role of being an energy supplier. The council, along with OVO, is in charge of setting the tariffs that are being offered to customers in the area

 

What's changed in the Terms and Conditions?

We’ve refreshed our small print, to make things clearer and reflect some recent changes.

What’s changing?
Our terms and conditions, privacy policy and refund policy are now simpler and easier to read. We’ve introduced exit fees for some plans, introduced a discretion to stop ‘tariff hopping’, clarified payment options (including introducing a default payment method for pay monthly customers) and introduced credit checking. Here’s a summary of the changes:

Updated terms and conditions (Ts&Cs)

You can see our full Ts&Cs here.

Privacy policy
OVO takes care of a number of important things for us, including the privacy of your data. By signing up to be a Southend Energy customer, you have agreed to OVO’s privacy policy. 

OVO has updated its privacy policy, by adding more information about how and when we’ll contact you, how you can change or update your preferences for contact and how you can access, delete or correct personal information we hold about you. The updated privacy policy also includes updated information about what cookies we use, how we use them and how you can opt out. View the new privacy policy here.

Refund policy
OVO also looks after your account, and its refund policy applies to you as a Southend Energy customer. We wanted to let you know that OVO has also updated its refund policy. It’s now much easier to understand when you can claim a refund, and what you need to do to claim it. We’ve updated the rules on the minimum balance of credit you need to keep in your account as a pay monthly customer – at least 1 month’s direct debit in the summer months and 2 months’ Direct Debit in the winter months – and also confirmed the minimum amount of credit we’ll refund at any one time. View the new refund policy here.

What do you need to do next?
If you're happy with these updates, there’s nothing you need to do – just be aware that the new policies, terms and conditions apply from 27 June 2016. 

If you’re not happy with the changes, you can leave before 27 June 2016. To do this, choose a new supplier and ask them to switch.

If you sign up to a new contract with us or roll onto a variable contract with us from 10 May 2016 onwards, these new terms will be effective from the start of your contract. 

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