Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meters run out in the middle of the night, or you’re snowed in and can’t get out of your home for a while. How it works Just insert your key or card into the meter then […]
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Your electricity network operator looks after the safety and security of your electricity supply. So if you have an electrical emergency or the power goes off, you should contact your operator right away. We’ve listed all UK operators here, so find their number, make a note of it and keep it somewhere you’ll remember.
If you smell gas, think you have a gas leak or are worried that carbon monoxide is escaping from a gas appliance, call the free Gas Emergency Services helpline straight away on their free 24-helpline: 0800 111 999. You should also: Open all doors and windows to let plenty of air in Leave all electrical […]
If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas Emergency hotline on 0800 111 999. To help prevent carbon monoxide poisoning, make sure any appliances that burn fuels – including stoves, fires, boilers and water heaters – are serviced every year by a qualified and […]
If you’ve run out of credit, you’ve topped up but your supply isn’t coming back on, check the balance on your meter – you might not have added enough credit to get your supply going. If you’ve lost your Pay As You Go key or card, call 0800 953 0164 during our opening hours so […]