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What’s the Warm Home Discount and do I qualify?

The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. The scheme means that, if you’re getting Pension Credit you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This doesn’t affect your Cold Weather Payment or Winter Fuel Payment.

Are Southend Energy part of the Warm Home Discount Scheme?

Yes, Southend Energy is part of the Warm Home Discount Scheme for the Core Group.


You qualify for the discount with Southend Energy if on 7th July all of the following applied:

  • your energy was supplied by us on this date
  • your name (or your partner’s) was on the bill
  • you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you meet the criteria for the Warm Home Discount rebate under the Core Group, you will receive a letter from the Department of Work and Pensions letting you know that you qualify.

All eligible customers should receive their letter by the middle of December. If you think you are eligible for the Warm Home Discount but have not received your letter by then, you can contact the DWP Warm Home Discount Scheme helpline on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.

For more information on this scheme and to find out if you’re eligible visit the government website.

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