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What happens if I’m having trouble paying my bills?

Firstly, don’t panic! But do get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 953 0164 between 8am - 8pm Monday to Friday or between 9am - 5pm on Saturday.

They’ll find out more about your situation, listen to your concerns and advise you on payment options that could work for you. That might mean setting up an arrangement to pay a manageable amount every week, fortnight or month.

There are also several independent organisations that we can introduce you to who can support you if you’re having trouble paying your bills. Further information about this independent support is here.

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