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How do fixed monthly Direct Debits work?

With a fixed monthly Direct Debit, the same amount comes out of your bank account on the same day each month. We base this amount on what we know about your energy use, using either the figures you give us when you get your first quote or your six-monthly energy review. We also allow you to use more energy during the winter months, so this is a good way of spreading the cost of keeping your home warm throughout the year.

We’ll review the amount you pay every six months. If your monthly payments are usually too high, you’ll build up credit on your account and we’ll reduce the amount.

If your monthly payments are usually too low to cover the energy you use, we’ll write to you letting you know we need to increase your payments so that you don’t build up too much debt.

If you get behind on your bills, you can also catch up by making a one-off payment by debit or credit card in addition to your fixed monthly payment.

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