Pay As You Go

What is Pay As You Go?

Our Pay As You Go service allows you to pay for your energy before you use it. like you would a Pay As You Go mobile phone. You simply top up your gas or electricity meters to cover your future energy use. It’s an easy way to keep control of your energy use and how much you are spending.

You can top up your card or key at any Post Office, PayPoint or Payzone.

We also offer Pay As You Go Smart Meters. With a pre-payment Smart Meter, you can also top up online or via your phone.

We always try to be as competitive as possible with our Pay As You Go tariffs so you get the best price that we can offer. You will also receive 100% renewable electricity* as a Pay As You Go customer at no extra cost.

Is it right for me?

If you want to keep total control of your spending, this might be the best option for you.

It means that if you want, you can build up credit on your account during warmer months that you can use during the colder winter months when you’re using more energy.

It is worth bearing in mind that energy on Pay As You Go tariffs with all suppliers are slightly more expensive than on credit tariffs. This is just because it costs more for suppliers to provide energy to Pay As You Go meters. This is due to costs for cards and keys and payment processing fees from the Post Office, Paypoint and Payzone etc.

Topping Up

The minimum top-up is £5 per fuel. So to get started you’ll need to top up at least £5 on gas and £5 on electricity.

Ways to top-up

In person

Take your top-up card to any PayPoint outlet and add credit to your card or key. When you insert your card or key into your meter the credit will be available.

If you have a smart Pay As You Go meter it is very important that you keep your receipt from your top-up in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input the Vend Code from your receipt into your smart meter or your smart meter In Home Display unit.

To locate your nearest PayPoint outlet visit the website www.PayPoint.com

Smart Meter users can also top-up in these ways:

Online

Pay As You Go Smart meters can be topped up securely online. Simply go to the Smart pay as you go top up screen and create an account. You can then go online anytime to top up your smart meter without needing to leave your home.

Over the phone

Call our freephone number on 0800 953 0164 to make a payment.

For more information about smart meters, their benefits and how to get one, click here.

Having top-up problems?

Occasionally there may be a communication error that prevents your top-up information from reaching your smart meter. If this happens you will need to manually input your top-up Vend Code into your In Home Display unit or smart meter. If you need help doing that then take a look at this smart meter guidance booklet from our supply partners Robin Hood Energy.

If you continue to have problems topping up just call us on 0800 953 0164 and we’ll do our best to help fix the issue as quickly as possible.

If you don’t have a smart meter but would like to request one, just let us know.

Our tariffs

The easiest way to check out our Pay As You Go tariffs is to get a quote in just 2 minutes.

Find out more

If you still have questions or need some more information then take a look at our Pay As You Go booklet here or you can speak to one of our team on 0800 953 0164 who can help you to make the best decision and let you know all of your options.

*100% of the electricity we provide is sourced from UK-based solar and wind generators

Southend energy - Our mission

The first local authority-owned energy company in Essex, we're proud to serve the people of Southend and Essex.

Local energy

We want everyone in Southend and Essex to get their energy as cheaply as possible. Our prices are always as low as we can possibly make them and we'll always actively encourage you to choose our cheapest tariff so you don't pay more than you need to for your energy.

Find out more

Helping people

Southend Energy is not-for-profit. It means every penny of surplus we make is invested in helping the most vulnerable people in our local community, not lining shareholder's pockets. We want to eradicate fuel poverty so no one has to choose between heating and eating.

Find out more

Here for you

With a range of online support as well as our friendly and expert customer service centre, whatever you need we can help. From making your home more energy efficient to getting help paying your bills or accessing benefits let us know and we’ll do our best to help you.

Find out more